These general conditions of sale govern the sale of products marketed by Lenti elite, through the website to consumer users. These general conditions are effective as of the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code. The company reserves the right to modify these general sales conditions at any time by reporting them on the site. Any contractual or extra-contractual liability of the company for direct or indirect damage to people and / or things caused by the non-acceptance, even partial, of an order is excluded.
Mow to purchase
Products are purchased through access to the site and registration. For each of the products, a description is available on the website containing the main features of the same. All purchase support information is intended as a simple generic information material.
The customizations requested by the customer regarding vision lenses and colored filters such as gradation, coloration, thickness, various treatments and shaping of the lenses themselves, in addition to any other modification expressly requested on each part of the ordered goods, should they not be available through the site must be confirmed in writing also by email; if the customer is in possession of a medical prescription, the same must be transmitted to the company before or after the execution of the order via whatsapp. The company will not be responsible for any errors in the indication of personalization communicated by the customer.
Condition and Payment
All prices on the site are to be intended as retail prices and, therefore, inclusive of VAT.
In the case of purchase of goods with "credit card" payment method, together with the conclusion of the online transaction, the reference bank will authorize only the commitment of the amount relating to the purchase made. In case of payment with the PayPal system at the end of the online transaction, this service will make you pay the only amount related to the purchase made. In case of payment by bank transfer, at the end of the purchase, the customer will receive on the e-mail address indicated during registration, a summary e-mail of the purchase just completed will also receive, in the aforementioned e-mail, all the details to make the bank transfer. In case of cancellation of the order, both by the customer and in the event of non-acceptance by the elite Lenties, the cancellation of the order and the release of the amount involved will be effected (the release times depend exclusively on the system banking). Cancellation of the transaction carried out, Lenti elite. cannot be held liable for any damages resulting from the release of the amount committed by the banking system. The security of the transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.
AFTER THE CHOICE OF THE PRODUCT AND AT THE END OF THE PURCHASE PLEASE CONTACT THE 3276616467 THROUGH WHATSAPP OR SMS BY SUBMITTING THE PHOTO OF YOUR EYE RECIPE.
A PROFESSIONAL OPTICIAN WILL TAKE IN YOUR CHARGE TIMELY YOUR ORDER BY CHECKING IT.
Lenti elite can accept orders only with delivery in the European territory.
Delivery costs are free in Italy.
No responsibility can be attributed to Lenti elite in case of delay in the order or delivery of the order. Upon delivery, the customer is required to check:
- that the packaging is intact, neither damaged, nor wet, or otherwise altered;
Any damage to the product or the packaging or the mismatch of the information must be immediately reported to the courier by making a WRITTEN CHECK RESERVE on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to make any objection to the external characteristics of what was delivered.
All products sold by Lenti elite. are covered by the manufacturer's standard warranty and 12-month warranty for lack of conformity, in accordance with DL 24/02 which protects purchases of only end customers who purchase for non-professional purposes. The 12-month warranty applies to products that present a lack of conformity, provided that the product has been used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved for the consumer. In the event of a lack of conformity, Lenti élite provides for the customer to restore the conformity of the product by repairing / replacing or possibly terminating the contract, free of charge.
Returns And Exchanges
HOW TO RETURN A PRODUCT
You have a period of 15 days, after delivery, to return any product that does not present any damage or deterioration caused by use.
The term begins once you have received your glasses. Shipping costs will be borne by the customer.
Please place the product in the package and write the order number on the outside of the package together with the address of the recipient in a clearly visible manner. We will refund the amount of your purchase once you have received the glasses and verified that: - They are in perfect condition. Product, case, box if present, or other accessories will be considered; - shows no signs of having been used, in a debt or in an undue manner; - in the case of contact lenses, the packages have not been opened or manipulated
If these conditions are not met, we reserve the right to make only a partial refund or to return the product to the customer. In the event that the return is due to an error on our part, please contact us (sometimes we ask you to send a photo to check the defect of the product) via e-mail, before making the request for eyeglass recovery to the shipping company. In this case, you will need to complete a form. As described above, refunds or changes will be made in accordance with the above conditions.
In the case of prescription glasses we will reimburse the amount of the frame
The lenses created on your recipe could be moved to another frame only if possible.
HOW TO CHANGE A PRODUCT
You have a period of 15 days to return the product you wish to change, provided that you do not present any defect or damage caused by use.
Please contact us by e-mail and explain the reason for the change. - Return address:
Via emperor federico 76
90143 Palermo (Italy)
If you have any questions, please do not hesitate to contact our customer service